Senhora da Rosa, Tradition & Nature Hotel, has been following the evolution of COVID-19 as well as the recommendations of the General Health Department, in order to be able to prepare to receive its customers with all the necessary hygiene and safety procedures. Our top priority is the safety of our customers and employees, maintaining the highest hygiene standards and preventive measures to guarantee the quality and normal operation of the Hotel. We will request that our customers also take some measures, in order to ensure that their stay runs as smoothly and safely as possible. An internal protocol was developed that encompasses all hygiene and cleaning procedures, which aim to ensure the safety of our guests and employees, among which we would like to highlight the most significant: - Creation of hygiene plans by hotel areas / sections; - Preparation of a room, solely and exclusively, for isolation in case of suspicion and / or confirmation of a case with COVID-19 infection; - Continuous training of the team, so that they strictly follow all procedures; - Use of personal protective equipment, mandatory for all employees; - Placement of signs and information for customers and employees, in public areas in order to remember the rules on hand hygiene, social distance, use of a mask and respiratory etiquette; - Frequent and correct hand hygiene; - Distancing and social conduct; - Use of additional cleaning products recommended by DGS, for cleaning surfaces and treating clothes; - Leave at least a 24-hour period between the use of the same room, by different customers; - Use of acrylic panels at the reception desk, to avoid direct contact between customers and employees; - Upon arrival, and inside the Villa, the customer will have a kit with a mask, gloves and disinfectant gel; - Check-in and check-out can be done through an application available to all customers; - Our restaurant will only use 50% of its capacity and breakfast will be continental, served at the table and personalized, upon prior reservation; - The menus used in our restaurant will be accessed in digital format; - All the material used in the restaurant, corresponding to each table occupied with customers, will be cleaned in front of the customer; - We will encourage our guests to communicate with us via phone call, message by whatsapp or email. If you have any questions or would like to obtain additional information please do not hesitate to contact us at geral@senhoradarosa.com See you soon! #staysafe #cantskiphope Joana Damião Melo Founder & CEO Close